CyberData 010935 Specifications download pdf (Page 88)

Warranty

Operations Guide 930242AB CyberData Corporation

C.4 Warranty

CyberData warrants its product against defects in material or workmanship for a period of two

years from the date of purchase. Should the product fail within the warranty period, CyberData will

repair or replace the product free of charge. This warranty includes all parts and labor.

Should the product fail out-of-warranty, a flat rate repair charge of one half of the purchase price of

the product will be assessed. Repairs that are in warranty but are damaged by improper

modifications or abuse, will be charged at the out-of-warranty rate. Products shipped to CyberData,

both in and out-of-warranty, are shipped at the expense of the customer. Shipping charges for

repaired products shipped back to the customer by CyberData, will be paid by CyberData.

CyberData shall not under any circumstances be liable to any person for any special, incidental,

indirect or consequential damages, including without limitation, damages resulting from use or

malfunction of the products, loss of profits or revenues or costs of replacement goods, even if

CyberData is informed in advance of the possibility of such damages.

C.4.1 Warranty & RMA Returns within the United States

If service is required, you must contact CyberData Technical Support prior to returning any

products to CyberData. Our Technical Support staff will determine if your product should be

returned to us for further inspection. If Technical Support determines that your product needs to be

returned to CyberData, an RMA number will be issued to you at this point.

Your issued RMA number must be printed on the outside of the shipping box. No product will be

accepted for return without an approved RMA number. The product in its original package should

be sent to the following address:

CyberData Corporation

3 Justin Court.

Monterey, CA 93940

Attn: RMA "xxxxxx"

C.4.2 Warranty & RMA Returns Outside of the United States

If you purchased your equipment through an authorized international distributor or reseller, please

contact them directly for product repairs.

C.4.3 Spare in the Air Policy

CyberData now offers a

Spare in the Air

no wait policy for warranty returns within the United States

and Canada. More information about the

Spare in the Air

policy is available at the following web

address:

http://www.cyberdata.net/support/warranty/spareintheair.html

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CyberData 010935 Specifications Page 88